SELECTED EXPERIENCE

Challenges met.
Change delivered.

Practical governance, analytics and operational improvement—presented with the context, actions and outcomes that matter.

7 Published case studies

Across international client service, global insurance, telecom finance operations and enterprise transformation programs, the same results were delivered each time: SLA adherence, quality and compliance, strong controls, stable transitions and, more recently, AI-enabled reporting. This experience is the foundation of TattvikaSetu's services today.

The challenge

  • Issues

The response

  • 1. Daily operations ownership: productivity tracking, quality metrics and a single client point of contact for issues.
• Consistent SLA adherence, continuous service improvement and stronger client communication • Reliable, compliant insurance service delivery through transitions • Better reconciliation accuracy and reporting turnaround, with stronger financial governance and audit readiness
CASE 01 IT Services
Business experience

Leading IT services provider Manager, Resource Management, Practice Operations and PMO

Unified enterprise planning, financial oversight and resource decisions across a complex services portfolio.

The challenge

  • Annual plans, financial tracking, workforce demand and delivery status needed one connected view.

The response

  • Connected FRP/AOP support with CAPEX/OPEX tracking, RAID and stage-gate reviews.
12–18% utilization improvement ~25% quicker staffing 3–5% margin improvement
CASE 02 Food Manufacturing
Business experience

Top-tier packaged foods company Internal Auditor and Quality & Management Officer

Strengthening shop-floor accountability, continuous improvement and audit visibility.

The challenge

  • Factory responsibilities and escalation paths needed stronger consistency.

The response

  • Introduced RACI ownership and Plan of Action tracking.
~30% reporting accuracy improvement ~85% governance compliance
CASE 03 Technology Services
Business experience

Leading IT services provider Global SAP and cloud programmes

Aligning skills, staffing forecasts and benefits with changing enterprise delivery demand.

The challenge

  • Changing demand created gaps between available skills and staffing needs.

The response

  • Built demand forecasts and capacity plans by skill and timing.
Strategic Workforce Planning Resource Optimisation Capacity Planning
CASE 04 Industrial Manufacturing
Business experience

Industrial stationery manufacturer Business and Industrial Strategy

Introducing practical accountability and decision visibility for a smaller manufacturing operation.

The challenge

  • Management lacked a consistent way to assign work, track progress and escalate blockers.

The response

  • Designed OLAPM routines and Plan of Action tracking.
Operations Governance Industrial Transformation Operational Analytics
CASE 05 Technology & AI
Business experience

Leading IT services provider Programme and portfolio governance

Applying AI-assisted reporting and knowledge retrieval alongside established PMO controls.

The challenge

  • Manual status summaries consumed PMO time and delayed executive reporting.

The response

  • Used ChatGPT and Microsoft Copilot to draft reports for PMO review.
AI-Enabled PMO Enterprise Governance Generative AI
CASE 06 Beauty & Wellness
Business experience

Small-scale beauty and wellness service provider Proposed application

A structured advisory approach to clarify control ownership, audit evidence and remediation.

The challenge

  • Control requirements were spread across teams and documents with unclear ownership.

The response

  • Agree scope and owners with client Compliance, Legal, IT and business teams.
GRC Advisory Audit Readiness Internal Controls
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